Call Centre Solution

Call Centre Solution

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Details

The delivery of quality customer service is changing at a rapid pace with the accelerated adoption of cloud-based solutions, the incorporation of multimedia, and the impact of smartphones and tablets.

To meet these demands, Hyper Communications offer customize Call Centre Solutions which includes real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with other leading-edge Customer Relationship Management (CRM) systems. It also captures the voice of the customer across multiple channels, measures agent and contact center effectiveness, all in support of delivering a personalized, quality customer experience.

Our Contact Centres Solution delivers Unified, efficient, and highly personalised customer contact experiences that build brands and enhance customers’ loyalty.

Description

The delivery of quality customer service is changing at a rapid pace with the accelerated adoption of cloud-based solutions, the incorporation of multimedia, and the impact of smartphones and tablets.

To meet these demands, Hyper Communications offer customize Call Centre Solutions which includes real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with other leading-edge Customer Relationship Management (CRM) systems. It also captures the voice of the customer across multiple channels, measures agent and contact center effectiveness, all in support of delivering a personalized, quality customer experience.

Our Contact Centres Solution delivers Unified, efficient, and highly personalised customer contact experiences that build brands and enhance customers’ loyalty.